FAQ
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What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shopify Pay.
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Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
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How can I track my order? Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the carrier's website.
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What is your return policy? We offer a hassle-free return policy within [number] days of receiving your order. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
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How can I contact customer support? For any inquiries, feedback, or assistance, you can reach our customer support team via email at info@urbixio.com
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Are your products ethically sourced and sustainable? We strive to work with suppliers who prioritize ethical and sustainable practices. Many of our products are sourced from brands that are committed to sustainability and responsible manufacturing. Look for eco-friendly icons on product pages for more information.
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Do you offer gift cards? Yes, we offer gift cards for purchase. They make the perfect gift for any occasion and can be redeemed online at checkout.
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Can I change or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make changes or cancel it.
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Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering for select products. Please contact us directly for more information and pricing.
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How do I know my personal information is secure? Protecting your privacy and personal information is our top priority. We utilize industry-standard security measures to safeguard your data. For more information, please review our Privacy Policy.
If you have any other questions or concerns not addressed here, please don't hesitate to reach out to us. We're here to help!